OOTLAAI / RESIDENT SUPPORT

Listen to the request.
Keep people informed.

OotlaAI clarifies repair, renewal and payment questions with resident context.

Resident SMSPhone & voiceAI responses
Follow a request Try the AI examples
Illustrated workflows. SMS, voice and live AI need configuration. No messages sent.
Homes and shared green space in a residential neighborhood at dusk
Photo: Srini Somanchi / Unsplash
HELPFUL CONVERSATIONS. VISIBLE FOLLOW-THROUGH.

Every request.
A clear next step.

AI gathers details. Staff assign work and confirm appointments.

01 / THE REQUEST

Clarify the request.

Connect the issue, home and access preference.

OotlaAI: Clarify SMS, phone or chat. Prepare a task.

A bathroom fan requestIllustrative
RESIDENT · EXAMPLE SMS

My bathroom fan has stopped working.

OOTLAAI · ILLUSTRATED RESPONSE

Which bathroom is the fan in, and when would access be possible?

SERVICE REQUEST

Bathroom fan not working

Awaiting assignment
Requested access
Tomorrow, 10 am–noon
Technician appointment
Not scheduled

Requested access is not a confirmed appointment.

02 / ASSIGNMENT & UPDATES

Assign the work.
Prepare an update.

Staff assign the request. Updates reflect its recorded status.

OotlaAI: Flag unassigned work and prepare accurate SMS or call follow-ups.

A staff handoff and an updateIllustrative

  1. Request details gathered

    Details ready for review.

  2. Assignment still needed

    Staff assign and schedule.

RESIDENT UPDATE · UNSENT DRAFT

Fan request and access preference noted. Staff will review.

Unsent draft. No assignment or appointment promised.

03 / RENEWAL CONVERSATIONS

Support renewals.

Connect renewal questions to lease and customer history.

OotlaAI: Flag upcoming renewals and prepare follow-ups using approved information.

A renewal follow-upIllustrative
RESIDENT QUESTION · EXAMPLE

What are my options when my current lease ends?

Next action
Review the current lease record
Responsible team
Property management
Renewal terms
Awaiting staff review

Staff decide renewals. AI cannot change leases; configured Yardi records remain authoritative.

04 / PAYMENT QUESTIONS

Guide payment questions.

Use the existing provider. Show verified status.

OotlaAI: Guide the external handoff. Route account questions to staff.

An existing-provider handoffIllustrative

  1. The resident asks

    Where can I make my payment?

  2. OotlaAI guides

    Use the configured external provider.

  3. The provider handles payment

    Ootla does not authorize, capture, charge or refund payments.

Illustrative. No payment or status verified. Yardi retains accounting authority.

Explore the integration paths
EXPLORE OOTLAAI

A clearer workspace.
A more connected journey.

Explore the working demo, follow a workflow and see how OotlaAI can support your property team.

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